e-Training Gate
Privacy Policy
The Water Academy is committed to protecting the privacy of users and ensuring the confidentiality of personal information collected through the website or any of its services. Personal information is collected only when necessary, such as account registration or submitting requests, and is used for specific and pre-declared purposes. The Academy is committed to not sharing or selling personal data to third parties without user consent, unless required by law.
Data Collection
The Water Academy collects user data to efficiently deliver its services. This data includes names, email addresses, phone numbers, and contact information. Additional information related to user preferences may also be collected to enhance the user experience. Data is collected using secure methods and encryption technologies to ensure protection from unauthorized access.
Data Usage
The Water Academy uses personal data to improve its services and meet user needs. Information may be used to send notifications related to services, updates on systems, or responses to user requests. Data will not be used for marketing purposes without the explicit consent of users.
Data Protection
The Water Academy implements advanced protection measures to ensure the security of stored personal information. Encryption technologies and firewalls are used to prevent unauthorized access to data. The Academy is committed to regularly reviewing and updating its security systems to ensure compliance with the latest security standards.
Terms of Use
The Terms of Use state that all users accessing the Water Academy's website or using its services must comply with local laws and regulations. The site may not be used for illegal purposes or to infringe on the rights of others. Unauthorized use of the content or services may subject the user to legal action. The Academy reserves the right to modify or update the Terms of Use at any time, and users are encouraged to review the policy regularly to ensure compliance with the conditions.
Disclaimer
The Water Academy assumes no liability for direct or indirect damages that may result from the use of the website or the services provided. The information on the site is for informational purposes only and should not be relied upon for legal or business decisions. All external links provided are for convenience, and the Academy bears no responsibility for the content or policies of external sites. Users are advised to verify the accuracy and validity of the information before taking any actions.
Usage Limits
The Water Academy sets usage limits for the site and the services it offers. Reproduction or redistribution of any content from the site without prior written consent is prohibited. Information available on the site should be used for personal and non-commercial purposes, and content cannot be distributed or modified for commercial purposes. Any attempt to hack or manipulate the site's data will be considered a legal violation and dealt with strictly by the Academy.
Communication Policy in the E-Learning Environment
Water Academy is committed to providing an effective and secure e-learning environment that encourages productive communication among all beneficiaries, whether between trainers and trainees or among trainees themselves. To achieve this, we present this communication policy, which outlines the available communication channels, proper communication etiquette, and the procedures followed in case of policy violations:
1. Communication Channels
Water Academy provides users with a variety of communication channels within the e-learning platform, including:
Interactive Discussions:
• Available within training courses, allowing trainees to ask questions and seek clarifications.
• Moderated by the training management team to ensure high-quality discussions.
Email Communication:
• Used for official communication between trainees and trainers or with technical support and administration.
• Responses to inquiries are provided within 2 working days.
Educational Forums:
• Open spaces for discussions on training topics and knowledge sharing among trainees.
• Managed under specific policies to maintain content quality and respect for opinions.
Instant Communication Channels:
• Includes live chat within the platform or designated group discussions through approved applications.
• Used for quick questions and real-time interactions among participants.
2. Communication Etiquette
To maintain a positive and constructive communication environment, all users must adhere to the following:
• Mutual Respect: Interact respectfully with all platform members, regardless of cultural or ideological differences.
• Use of Appropriate Language: Avoid offensive language, insults, defamation, or inappropriate content.
• Avoidance of Sensitive Topics: Refrain from discussing political or religious issues that may lead to conflicts.
• Staying on Topic: Focus discussions on training-related subjects and avoid personal or off-topic conversations.
• Honesty and Transparency: Share accurate information and refrain from spreading false or misleading content.
3. Actions Taken in Case of Communication Policy Violations
In cases of non-compliance with the communication policy, the following measures will be taken based on the severity of the violation:
• Initial Warning: The violating user will receive an official warning to remind them of the policy.
• Temporary Restriction from Communication Channels: If the violation is repeated, the user’s access to certain communication tools will be restricted for a specified period.
• Temporary Account Suspension: Serious violations may result in the suspension of the user’s account for a specified period.
• Permanent Account Termination: Repeated major violations may lead to permanent account suspension and denial of access to the platform.
4. Agreement to the Communication Policy
By using our e-learning platform, all beneficiaries agree to comply with this policy and acknowledge that any violation may result in the actions outlined above.
Technical Support in the E-Learning Environment
We are committed in the Water Academy to providing technical support to all beneficiaries to ensure a smooth and hassle-free training experience.
You can contact our technical support team through the following channels:
1. Technical Support Channels
• Email: e-Learning@swcc.gov.sa (For general inquiries and technical issues).
• Phone Numbers: 0133430333 ext. 30524 - 30606
• Technical Support Ticket via the website: https://www.watercademy.com/new/ticket
2. Services Covered by Technical Support
Our technical support team assists with the following:
• Login issues and account recovery.
• Technical support for training activities and e-learning courses.
• Troubleshooting technical issues within the training platform.
• Answering inquiries related to the use of tools and learning systems.
• Guidance on system usage and new updates.
3. Submitting Complaints and Suggestions
Beneficiaries can submit complaints and suggestions through:
• Complaint and suggestion form available on the website: https://www.watercademy.com/contactus
• Sending an email to: TServices@watercademy.com
• Directly calling the technical support number during official working hours.
How are complaints handled?
• Complaints are received and categorized based on the type of issue.
• The beneficiary will be contacted within one working day to provide possible solutions.
• If the issue is not resolved, it will be escalated to the relevant department to ensure resolution within the specified timeframe.
4. Technical Support Working Hours
• Sunday – Thursday: 7:00 AM – 3:00 PM.
5. Expected Response Time for Support Requests
• General inquiries: Within 24 hours.
• Minor technical issues: Within 48 hours.
• Complex technical issues: Within 3 - 5 business days.
6. Escalation Procedures If No Response Within the Specified Time
If a technical support request is not addressed within the expected timeframe, beneficiaries can escalate the issue by:
• Directly contacting the responsible supervisor via [0133430333 تحويله 30407 / itsupport@watercademy.com].
7. Commitment to Providing Technical Support
At Water Academy, we are committed to delivering reliable technical support that is accessible to all beneficiaries. We continuously strive to enhance our services to ensure an effective learning experience for everyone.
For more information, do not hesitate to contact us through the technical support channels mentioned above.
Intellectual Property Rights
All content available on the Water Academy's website, including texts, images, graphics, designs, and logos, are the property of the Academy and are protected under local and international intellectual property laws. The reproduction, distribution, or modification of any of these contents without prior written consent from the Academy is prohibited. Unauthorized use may result in legal action against violators.
Trademarks
The trademarks and logos used by the Water Academy are the property of the Academy and may not be used in any way without prior written permission. Any unauthorized use of the Academy's trademarks, whether for commercial or non-commercial purposes, constitutes an intellectual property violation and will be addressed legally.
Licensing and Fair Use
The Water Academy may permit the use of some content available on its website for non-commercial purposes, provided prior written permission is obtained and the fair use policy is adhered to. Such use should be for educational or research purposes and should not infringe on the Academy's intellectual property rights or cause any financial harm.
Intellectual Property Violations
In the event of any intellectual property rights violations concerning the Water Academy, the authority will take all necessary legal actions to protect its rights. Users are encouraged to report any potential violations as soon as they are discovered, and the matter will be investigated with appropriate measures taken. The Academy reserves its full right to seek compensation for any damages resulting from such violations.
Academic Integrity in the E-Learning Environment
Academic integrity is a fundamental pillar of academia. Academic integrity in its comprehensive concept deals with addressing scientific plagiarism, cheating, scientific fabrication, obtaining an academic advantage without right, aiding and abetting academic dishonesty, unauthorized access to academic and administrative official documents, and violation of intellectual property rights. The Deanship of E-Learning and Distance Education contributes to respecting and achieving academic integrity through the principles and principles of dealing with educational content in a way that guarantees intellectual property rights when designing, developing and publishing all digital educational materials and digital content of all kinds on the website or on e-learning systems. Therefore, it is a basic principle for e-learning systems in providing e-learning and distance education programs at the Water Academy.
Mechanisms for Achieving Academic Integrity
• The Information Technology Department, in cooperation with e-learning officials, spreads the culture of academic integrity in e-learning environments among the beneficiaries of trainees and trainers.
• The Information Technology Department, in cooperation with e-learning officials, achieves the principles of academic integrity in e-learning environments in cooperation with trainers to ensure the integrity of the work submitted from assignments, tests and research.
• The trainee is required to have all the work provided during the educational process as original works.
• The identity of the trainee is verified at the Academy in cooperation with the Information Technology Department and the verification is periodic.
Forms of violation of Academic Integrity
There are many forms of conduct that violate the standards and principles of academic integrity, including, but not limited to:
• Cheating: Transfer of the work of others and the unauthorized use of any notes, information and materials in academic examinations or other tasks assigned to trainees.
• Plagiarism: quoting the phrases and works of others, and unauthorized use of intellectual and literary blogs or any information in any training costs, without referring to them as a reference.
• Stealing the efforts of others: the trainee's exploitation of another trainee to accomplish training costs.
• Impersonation: The trainee claims to be another in a virtual classroom, in a test, in training forums, or in any kind of academic assignment.
• Forgery: The trainee changing or misleading the information available to him in an academic test/assignment or presenting false documents about the performance of academic costs.
Disciplinary Procedures for Violations of Academic Integrity
The Water Academy, after being verified of the violations referred to it, has the right to impose one or more of the following penalties:
• Warning orally and documenting this with a written undertaking or warning in writing.
• Temporary deprivation from participating in training activities or from certain academic services.
• Cancel the test of the material or materials in cases of cheating or attempt.
• Preventing obtaining the certification.
• Suspension from study for a period determined by the Academy.
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